We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Really good product! It works well and has a couple different modes. Good product and especially good store! Would absolutely recommend for runners!
Is my ponowny purchase and as usual I am glad. Very fast shipping OK 2 wks expectations;)
My daughter is delighted
On the male leg is too small
Item as described, the kids like it especially for night parties.
The size was too small and so normal, ldiya children up to 24 sizes, the hospital size is not enough properly... The child liked it and okay
Clips with leds look cool. The light is moderately bright and at night will be visible from afar. The plastic arc bends with effort and is painfully held on the leg or arm, but on crosses or tight clothes is fixed well. The quality of production at 4 with stretch, there are cellars in the assembly, but with the help of direct hands everything is corrected. The photo does not convey all colors, so i will say that the emitted light is bright green. Purchase is quite satisfied. Children liked it.
Quality is good, the store is sociable, i recommend!
2nd time i take. Class.
Work as stated. Battery included
All the same, i received my goods. Long waited. Good thing. Worth the money paid.
Got to st. petersburg in 3 weeks. Already with batteries, 2 modes: glow and flashing. The shoes are worn tightly.
I liked it very much, i did not try to run yet, but it looks decent, thank you